Malaysia Airlines Sucks

Nothing more refreshing than reach home early! Have a nice long shower and be with your family.

Instead, I was informed that the flight is delay and cancelled due to technical problem this is unbelievable!

STAY away from Malaysia Airlines flight 7.45pm, Kota Kinabalu – Kuching route on Friday or on weekdays! Use AIR ASIA if you want to fly home without delay. Forget about MAS service, forget about MH – Malaysia Hospitality!

Why pay for extra when you are actually pay for frustration?

I was offered a piece of KFC meal voucher for dinner. Why they replace my frustration and time with a voucher? quick fix to my mental patience? I tell you, it maybe work because I am hungry! But I am STILL ANGRY! I want to go home!!!

$If you are angry they will give you voucher, don\'t worry?$

MAS KFC Voucher

I wasted my 4 hours today and the same 4 hours last 2 week the same day, same time and same flight! All these flight are cancelled!

If MAS having problem with less customer to fly in the evening, why still doing it?

Empty!!!

Poor Couple!!!

My CJ7, how cute! I've got you!

I did a comparison on both airlines service, like it or not… nothing perfect!

Services	Malaysia Airlines (MAS)	Air Asia
Online Ticketing – Seating, seating system** Please choose after 6 rows seating or near exit doors, in case your flight going down you will have higher survivor rate.	Choose your own seating for all the flight! Very flexible! Air Asia customer would normally be slam “you ingat ini Air Asia ka? Duduk ikut nombor laa!” by the steward or stewardess. They threw a very sinister look.	Only vailable for flight to Australia and Hangzhou (Shanghai). Premium “XL” Seats can charge up to 1K. Free seating for all the flight except long haul flight you get to select your seat from the website. Express boarding – Only RM10 you can walk like a king, choose your sit and most important, save your time Q up for boarding. Sometime the Air Asia crews is too “pai seh” for the old people so they ask the older folks to board the plane the same time as the express boarding paying customer. I guess their promises made to their 360 mag reader are just a lie! No more mistake?
Online Ticketing, when to purchase?	2 days in advance. This is totally not flexible.	4 hours in advance. This is very convenience for last minutes booking. This is especially handy for bad time management consumers.
Online Ticketing, changes.	You may change flight time and day. Very handy if you are late or something at least you won’t waste your money away so much. Not available for Super Saver ticket. I guess not much different than low cost carrier?	If you are late for your flight for whatever reason, you can’t change flight time/ day even if you have money to pay for it. Ticket not use considers burn! Air Asia says, “Now any one can fly but let’s charge them if they don’t fly! For some reason MAS thinks it’s right! MAS announce the “trick” through TV, radio and Goggles ads in Q2 2008 to boost their flight. Hit hard by Air Asia?
Check in counter	30 minutes before departure. Except super saver, your ticket can be rescheduling with penalty. Still better than whole ticket burn off. You can check in 24 hours before flight time. Travel agent may even check in for you 2 days in advance.	45 minutes before departure. This is where the shit hit you if you are late, your ticket consider burn! Web check-in and Kiosk check-in is available! Express boarding
In flight meal	Degrading and moving toward “light” meal and soon Kuching – KL won’t have any meal. MAS mean 15g peanuts is light meal but I think it’s more like a junk food. Maybe it’s just me? However the coffee, tea, small bun and orange juice onboard are still very acceptable. Normally they will try to serve you as simple as possible, if you are not asking for it you won’t get it. Get it? You get to choose your meal for long haul flight. Meal on MAS is boring – MAS has been very, very lazy to make their meals exciting and creative. Wake up pal!	Order your meal when you purchase your ticket. From RM4 – RM7 for all flight and RM20 meal for long haul flight. Personally I would prefer local coffee not the 3 in 1 coffee. I like their Sandwich, for RM5 these sandwiches are incredibly delicious! Nothing is free on Air Asia but I have to say they are creative and they mean business! The flight attendants sometime get quite lazy to sales the in-flight meals knowing the pattern on certain passenger couldn’t careless of them. How pathetic! Meal maybe as fresh as it can be, depending on how lazy their people keep up to their standard. No offense, even top franchise restaurant having difficulty to control quality what more to say about Air Asia or MAS? Proof it to me if you disagree. One very irrational rules of the pre booked meal online is – book 2 days in advance! What kind of rules is that? Not like you are not selling meal on a daily basis!
The use of aero bridge	All the flight excepts MAS Wings	If you are lucky! Or else you would need to walk the miles. Up and down the stair case (dangerous for elderly people) rain or shine, walk at your own risk. When the plane gets wet, the floor is totally soaked! You kept thinking where the water goes? It may drip on the electrical and risk of malfunction. Plane diving anyone? You jump I jump? Ever since KK – Kuching route on Airbus, kind of lucky to be able to relax your foot with aero bridge. Low cost airlines will try to cut cost, RM85 per hour on rental from Malaysian Airport Berhad (MAB) is not what Air Asia keen on because indirectly it’s add on to passenger’s ticket price.
Long haul flight service	In comparison to Singapore Airlines (SIA), MAS suck! MAS use tissues as hot towel. Are we talking about saving the trees here? And also No tooth paste/brush (even Japan Ramen store use proper hot towel) SIA menu is first class! Like I said, MAS LAZY with their menu and it’s not creative! This is what I ate on board MAS KL – Tokyo… This is the menu on board Singapore Airlines…	No Idea
Website User Interface	Fair	Confusing. E.g. GoInsure Travel Protection. Flight time and date sometime seem to be confusing. Personally I have made wrong booking few times. I am sure you too?
Branding	Other than National carrier, NOTHING except MH. MAS claim it’s Malaysia Hospitality	Manchester United, Williams F1 Team, Air Asia X

Thanks MAS, I finally reached home! LATE!!!!!!

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Tags: Air Asia, Malaysia Airlines

Go-AirAsia says:

February 9, 2009 at 10:52 pm

you have very long story

Flyer says:

March 15, 2009 at 7:41 am

U think MAS sucks? I’ve been on British Airways, Lufhansa, and Qantas before. Their service is not that much better. I prefer MAS much-much more. Our hosipitality is different and food my far-far better. I’m not saying MAS is perfect, there are bound to be delays, etc. I myself have been on MAS delayed flights. But thats there norm when flying commercial theses days. Like another commentor earlier said, if u was hassle free top notch service, charter a private jet!!!

Netster says:

March 15, 2009 at 4:34 pm

Flyer,

Thank you for sharing.

regards

wan says:

March 29, 2009 at 11:35 am

well, nester, all airline are suck. But think of this, MAS own by gov., and for rakyat, but air asia all the money go to tony. Just have a moment to think. Well, taht is my opinion.

Cheers……….

March 29, 2009 at 1:50 pm

Hello Wan,

I just got back from KL… I had a very BAD (disastrous) experience with Air Asia and TuneHotel LCCT!

Unbelievable service! given a bad economic situation airlines or any other business should buck up their service!.

Tunehotel LCCT service, I give it RATING OF 1 (worse service ever)

very disappointing

Thanks commenting Wan.

Cheers

NYC Expat says:

April 18, 2009 at 12:47 am

I am surprised your only venting off your frustrations on the airline delay. Malaysia sucks like hell from any outsiders point of view. Very backward country, and nothing seem to work. Way to go Malaysia. People who live in trees making pirated cd/movies. Thanks to the corrupted government.

April 18, 2009 at 10:03 am

Hello NYC Expat,

How are you? Thank you for taking your time to comment. politically, I’m not the best person to comment however people around me seem to agreed with you . I am still learning, one step at a time.

I will show my unhappiness through vote and I think this is the best and harmony way to bring down the leader who misuse the trust and monies of it peoples. Other than that, I hope the people themselves are not corrupted and know their right to protect their own right. The people will become obligated to protect their right due to their lack of knowledge politically and culturally by receiving inducement and gifts from the powerful people as a token of appreciation. I think people have come to realize that their trust as been misuse and this can be seen from the general election and the by-election.

But still, people like myself are still long way to go to understand political and ideology on it own land and other part of the world.

I do agreed however on the pirated cd/movies or software the government play their part in making sure it is zero tolerance. I have much to complain about this one as I am one of those who bought original copy and felt worthless when other getting it for cheap price. Worse still, some original DVD I bought look exactly like pirated DVD! What a bunch of baloney that is!

Thank you and I think my post is way out of the topic LOL