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I am the reg­u­lar cus­tomers of Impe­r­ial Inter­na­tional Hotel of Kota Kinabalu.

6 months back, I must say that I am totally impressed with their ser­vice. I like how the hotel staffs offer help and will always greet and smile to the cus­tomers. I always tip them though we don’t have to. I still remem­ber the very first time my friend and I vis­ited the hotel, it was still under ren­o­va­tion the toi­let bowl, bath tub, and the sink is still shin­ning and clean. First class with best rate!

Last week when I’m there again for my monthly visit, I real­ize there wasn’t any smile or greet­ing. Nor­mally, when I’m walk­ing head­ing to the lifts, I will keep myself espe­cially alert because I don’t want to be impo­lite for not respond­ing to the ener­getic staff with their smile and greet­ing – they always greet! I was sur­prise that the staff wasn’t greet­ing this time and in fact just look­ing down the floor and hold­ing walkie-talkie and passed by cus­tomer as if noth­ing happen.

Dur­ing my stay 11th – 16th May, (unfor­tu­nately) I have lost my Sony T100 cam­era charger. I have make a total 3 — 4 calls and per­son­ally vis­ited the hotel again last week 18th – 20th Jun while stay­ing I requested the counter per­son to help me to check. From the calls I made and per­sonal visit, the answers given to me was – “I’ll get house­keep­ing to check and will get back to you”

I haven’t heard from them since… (by the way their email on their web­site doesn’t work, make it dou­ble suck!)

From the pass 2 visit I stayed with the hotel, I have a great break­fast at the RoofTop! Cof­fee is ready as soon as cus­tomer seated and clean plate, forks & spoon is served and always ready for cus­tomer – it’s so comfortable.

Last week, cof­fee was on self ser­vice (not a big deal – most hotel do) what FREAK me out are NO cof­fee cup, and NO plate at the buf­fet table?????? The table has no com­plete forks and spoons ready…. I am force to take fork and spoon from another table. The foods are hor­ri­ble and cold. At 8.30am the foods on the table is almost empty and cus­tomers keep com­ing in. Guess what, curry left over was the bones and no one seems to care to refills. Some cus­tomer is look­ing up and down the cof­fee table hope­fully to find a cup or hope­fully the atten­tive staffs to notice the funny grumpy face.

There is this for­eigner ladies try to pour the fresh milk out of empty fresh milk dis­penser, she went back to her table than few sec­ond later come back again and repeat the funny move on the empty milk dis­penser! It’s doesn’t make sense I know, but it hap­pen.
Some old ladies cir­cle round the buf­fet table. I am one of them in the search for plates. In fact I did it 3 times and I guess morn­ing exer­cise is good for cus­tomers who weren’t that awake. The cir­cling also strength­ens ones Kiasu-ness.

Any­way, the hotel ser­vice sucks period.

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